An end-to-end service

 ASK4's Billy Kontoulis (left) and Staytoo's Marco Lotichius at The Class of 2020 German Regional session.

ASK4's Billy Kontoulis (left) and Staytoo's Marco Lotichius at The Class of 2020 German Regional session.

Delivering the same outstanding service in multiple countries is not always easy...but our approach is always the same.

In an interview with purpose built student accommodation providers, Staytoo, ASK4's Billy Kontoulis shared how we go about delivering a consistent service for single operators with buildings in multiple countries:

"We start with the simple premise that it makes no difference to us whether the accommodation site is in Manchester, Munich or Madrid. Our approach is the same – to deliver the best possible service to our clients and to the end users, from planning and installation, to support and account management. This of course requires a lot of work, as we ensure that we are locally established and compliant with telecoms regulations in each country, that we build an international supplier base of fibre network operators, that we have native language staff to deliver and support the services… the list goes on! But it is the only way to deliver a consistently high standard of service across different regions without compromising on quality."

ASK4 have partnered with Staytoo, part of MPC Capital, since the brand's inception in Germany and you can read more about the partnership here.

The full interview with Billy about ASK4 operations in Europe can be found here.

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PBSA, PressASK4 Limited