Winners of Best Consumer Customer Service

Last night ASK4 were delighted to take home the ISPA award for Best Consumer Customer Service. The ISPAs, run by the Internet Services Providers' Association (ISPA UK), celebrate the best of the UK internet sector and are the longest running, most respected awards in the internet industry.


Finalists in the Best Consumer Customer Service category were judged on:

  • speed of answering customer queries
  • contract options
  • handling complaints
  • speed of dispute resolution
  • anti-abuse services
  • corporate social responsibility credentials
  • safety and security features and accessibility
  • how customer service differs from that of competitors
  • innovation in billing and customer contact
  • examples of 'going the extra mile'

Shortlisted alongside many other industry big hitters, we are proud to be considered the best in our field for consumer customer service in an increasingly competitive market.

Our congratulations to all other category winners and thank you to ISPA UK and event sponsors Magrathea, Tagadab, Halon Security, Axians and F-Secure.

Jess Culbert