Winners of Best Consumer Customer Service
Finalists in the Best Consumer Customer Service category were judged on:
- speed of answering customer queries
- contract options
- handling complaints
- speed of dispute resolution
- anti-abuse services
- corporate social responsibility credentials
- safety and security features and accessibility
- how customer service differs from that of competitors
- innovation in billing and customer contact
- examples of 'going the extra mile'
Shortlisted alongside many other industry big hitters, we are proud to be considered the best in our field for consumer customer service in an increasingly competitive market.