A Competitive Education

As a world class institution, Queen’s University Belfast required an Internet Service Provider who would give them a competitive edge in their bid to attract the highest calibre undergraduates, postgraduates and overseas students.

The Client

Internet access, and in particular WiFi, is regarded as a utility by students when considering accommodation options. It is now a vital part of students’ lives - both academically and socially. Reliable WiFi is taken for granted.
— Mike Uprichard, Assistant Head of Accommodation, Queen’s University Belfast

Listed in the top 1% of global universities, Queen’s is home to more than 23,000 students, with over 2,200 beds in university operated accommodation. In 2012, Queen’s partnered with ASK4 for the delivery of broadband services in their student accommodation – a service required to match student’s expectations for speed, WiFi provision and dedicated support.

The Service

ASK4 worked with Queen’s to deliver considerable improvements to the existing wired network to improve speed, and installed a robust WiFi service fit to withstand high density usage. The complete service was then fully managed by ASK4, with 24/7/365 helpdesk support.

Reflecting on the work completed, Mike Uprichard commented:

To begin with we had a job to communicate to students that the University was not their ISP, but Ask4 worked hard to make it clear that support queries should be directed to them. The provision of a roadmap was also key as this allowed us to market the annual speed upgrade - in our survey feedback, the current base speed is satisfying demand.

The Partnership

ASK4’s professionalism, knowledge of the UK Higher Education Sector and expertise in technological advances is extremely beneficial for our future planning. We expect our partnership to continue to support our development of world class student accommodation.
— Mike Uprichard

Queen’s is now actively exploring options for creating a further 1,500 student beds in the next 3 years and, through continued partnership with ASK4, the provision of an industry leading internet solution.

Case study dated 2016

University, UKASK4 Limited