Platform and Infrastructure Team Lead

Job title: Platform and Infrastructure Team Lead
Location: ASK4, Devonshire Green House, 14 Fitzwilliam Street, Sheffield S1 4JL
Reporting to: Head of Technology
Salary range: £55-65K dependant on experience
Application closing date: 13 March 2019

PURPOSE

To Lead the Platform & Infrastructure team within Technology and support the ongoing development of ASK4 systems (internal & client facing) and infrastructure improvements.

This includes (but not limited to) virtualisation, cloud, server, storage, monitoring and web technologies. It helps to have a keen interest in monitoring, cloud-technologies and modern approaches to managing & deploying services through automation & configuration management tools.

We work to improve not just our systems, but the way we work: identifying and assisting in improving workflows, empowering developers or ways to improve collaboration with our peers.

RESPONSIBILITIES

  • Guide development of the ASK4's technology stack as part of a wider technology team

  • Project management and implementations of systems

  • Improving Developer workflows

  • Continual Improvement for software delivery & automation initiatives

  • Collaboration

    • With other technical staff to produce documentation

    • Mentoring of technical staff

    • Escalation point for technical problems with systems

    • Contributing to the technical quality and timely delivery of projects and products

  • Adherence to Information Security policies and procedures

  • System security

  • Creation / change to policies around System Acceptance & Compliance

  • A desire to discover, try & propose new ideas that have to potential to improve

  • Proactively identifying, suggesting and assisting in the delivery of improvements

  • Managing the quality of your work, in order to ensure the best product is delivered

  • improvements to the use of source version control systems

  • Adherence to Ask4's policies and procedures, including, but not limited to all the relevant Information Security and Health and Safety policies and procedures.

  • Report any health and safety breaches or concerns in order to assist the company in preventing future accidents/incidents.

  • Ensure you carry out your work in an environmentally responsible manner and inline with environmental policies and procedures.

Guidance and authority

  • Seeks and takes advice / feedback from technical specialists / manager (as appropriate)

  • Effectively manages team members

Principle accountability / Key results areas

  • Drive improvements (system, reliability, workflow & processes)Effectively manages

  • Platform and Infrastructure ProjectsIncreasing Knowledge share & encouraging collaboration

Skills & Attributes

Essential

  • Strong, hands-on experience of the support of infrastructure services and strong technical skills.

  • Experience with Cloud technologies and Cloud transformation is extremely beneficial.

  • Excellent team leadership and management experience.

  • Extensive technical background, particularly within Infrastructure, and a hand on the pulse of the latest technologies and developments.

  • Commercial and vendor management expertise.

  • Experience with:

    • Linux (CentOS/RHEL preferred)

    • Web servers and load balancers, apache, nginx, haproxy

    • Monitoring technologies (old & modern): from nagios/icinga2 to prometheus, munin to netdata

    • Scripting

    • Automation / configuration management (Ansible preferred)

    • Basic knowledge of git

  • An interest and ability to quickly adapt to new technology / approaches

Desirable

  • Knowledge of ASK4 products & services.

  • Experience with client interaction and/or a customer service environment

  • Monitoring/observability (and why encouraging instrumentation & telemetry into our systems is a good thing)

  • CI/CD with GitLab (continuous integration and continuous delivery)

  • RPM Packaging

  • Virtualisation technologies (KVM). oVirt a bonus

  • Storage (Gluster, CEPH, DRBD) as well as traditional storage technologies

  • Ansible Tower / AWX

  • Experience with cloud based infrastructure providers (AWS preferred, EC2)

    • managing & deploying infrastructure in cloud environments

  • Networking

  • Grafana (development / API experience a bonus)

  • Service Discovery systems (Consul)

  • databases (ideally PostgreSQL)

  • Systems design experience and knowledge

KEY PERFORMANCE INDICATORS

  • Projects delivered on time - 90%

  • Projects delivered on specification - 99%

  • Projects delivered within budget - 95%

APPLICATIONS

Applications by way of CV with covering email to careers@ask4.com stating which role you are applying for.  Applications to be submitted by 13 March 2019.

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