MANAGED
INTERNET
SERVICES
IT SUPPORT
SOLUTIONS
DATA CENTRE
SERVICES
Student
accommodation
Multi-tenant
buildings
CUSTOMER
SUPPORT

ASK4 GROUP

We deliver excellence with integrity.

Established in 2000, ASK4 delivers connectivity and technology services to hundreds of thousands of users internationally. We work every day to understand our users’ needs, and to drive technical and service innovation to keep our partners ahead of the curve.

SEE WHAT WE’RE MADE OF

Specialist managed Internet services for multi-tenant buildings and businesses.

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Reliable and scalable business IT solutions.

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Tier 2, carrier-neutral and optimised for the Internet industry.

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OVERVIEW

Founder and CEO, Jonathan Burrows, started ASK4 when he was 18 in 2000, after spending one year as an intern with IBM. His idea was to dramatically improve connectivity in multi-tenant buildings in a way that benefitted both the end user and the building operator.

Today, ASK4 delivers award-winning, specialist connectivity to hundreds of thousands of users internationally, owns and operates a Tier 2 carrier neutral Data Centre, and provides scalable IT support solutions to a client base operating in a diverse range of sectors.

The secret to ASK4’s success is simple – it is our commitment to delivering excellence with integrity.

Whether in Barcelona, Birmingham, Berlin, we set out to deliver the best possible service for every client. That might sound like a cliché, but aiming to deliver an exceptional customer experience underpins everything we do. That includes our 24/7/365 multilingual customer support team who take care of users in every country where we operate, and our home grown product development team who continually innovate and problem solve to keep to keep ASK4 and its clients at the forefront of technical developments.

We care about what we do, and about getting it right for our customers.

TIMELINE
2000

ASK4 is born

Jonathan Burrows creates ASK4 Ltd to provide outstanding broadband to multi- tenant buildings.

2005

Over 6,000 users

ASK4
Ltd merges
with Horizon
Telecommunications to provide services within the student accommodation
sector.

2006

Over 12,000 users

ASK4 wins contracts with some of the largest student accommodation providers in the UK.

2007

Over 20,000 users

2009

ASK4 Business is created to provide services to business centres and acquires the assets of W2 Networking.

2011

ASK4 begins to operate its own Tier 2, carrier neutral Data Centre.

2012

Over 90,000 users

2014

Over 100,000 users

In May 2014 Darwin Private Equity completes the buy-out refinancing of the ASK4 group.

2015

ASK4 goes live at first European sites in Madrid in March 2015.

ASK4 wins the Internet Service Providers Award for Best Consumer Customer Service.

2016

In 2016 ASK4 launches 4Network
– a pioneering new service for multi-tenant buildings.

2017

Over 160,000 users

4Network wins Innovation of the Year at the Student Accommodation awards.

ASK4 operates in the UK, Ireland, Germany, Spain, Portugal and Poland.

ASK4 announces a content partnership with BT Sport.

2018

Over 180,000 users

In February 2018 Bowmark Capital backs the buy-out and refinancing of the ASK4 group.

2019

Over 215,000 users

In February 2019 ASK4 acquires Birchenall Howden to merge with ASK4 Business and form ASK4 Solutions

2020

Over 230,000
users

ASK4 operates in Austria and the Netherlands

ASK4 announces partnership with Stratis IoT

SENIOR TEAM

Our Executive Directors have over 90 years collective experience within the technology sector. Meet them here.

John Hawkins
CHAIRMAN

John is a well respected and successful serial Chairman of both Private Equity and Public Companies. He has chaired over 20 technology companies spanning the field, from software to unified communications, to the internet of things (IOT). He has over 50 years’ experience of expansion into global markets, having lived and worked in the USA, Far East and Europe, and successfully built businesses as a CEO. His primary responsibility is advising on the company’s long term growth strategies.

Jonathan Burrows
CHIEF EXECUTIVE OFFICER

As founder and CEO of the ASK4 Group, Jonathan oversees the company’s strategic management and development. Having launched ASK4 back in 2000, Jonathan completed a management buyout backed by Bowmark Capital in 2018 in order to accelerate ASK4’s growth and development as an industry leader and global player.

Richard Mogg
CHIEF FINANCIAL OFFICER

Richard has over 20 years of experience in finance leadership roles, predominantly within IT services and software markets, both private equity backed and listed companies ranging from £10m to £800m turnover. Richard is responsible for leading Finance, facilitating decision making, and ensuring fit-for-purpose accounting and financial reporting systems are in place to support the provision of insightful management information to all stakeholders.

Jon Thornhill
GROUP COMMERCIAL DIRECTOR

Having worked within IT and telecoms for over 18 years, Jon has considerable technical expertise alongside clear commercial, legal and operational understanding. With extensive experience in the ISP sector, Jon’s role largely focuses on the Group's international expansion, adapting and delivering the ASK4 experience in different cultures and contexts.

Rob Crowther
GROUP SALES DIRECTOR

Rob has over 20 years’ experience in sales, including 13 years as a Director with KPMG, developing and building their market facing capability in different parts of the UK. He has worked with businesses at all stages of their development from early stage fast growing technology companies through to major international entities operating in multiple territories. Rob’s focus is delivering the overall sales strategy for the Group, supporting ASK4’s strategic objectives.

Simon Day
CHIEF OPERATING OFFICER

Simon has worked in the Internet sector for almost 20 years in a variety of management and operational roles. As Chief Operating Officer at ASK4, Simon oversees all operations, including support, customer and client services, provisioning, technology and business support. Simon also provides support to the Chief Executive Officer, Jonathan Burrows, translating strategic plans into operational objectives.

BOWMARK CAPITAL

In February 2018, ASK4 completed its second buyout and refinancing with a deal backed by Bowmark Capital, a mid- market private equity firm with extensive experience of investing in growth companies.

Bowmark acquired its interest from ASK4’s previous institutional investor, Darwin Private Equity, and has invested alongside the current management team in support of the company’s continued international expansion. The investment will also help to accelerate the roll-out of new products and services, as well as the recruitment and training of additional staff, which will underpin the continued delivery of ASK4’s first class customer service.

Bowmark partner Stephen Delaney said:

“We are delighted to have the opportunity to support Jonathan Burrows and his team as they build on the impressive growth they have achieved to date.”

Jonathan Burrows commented:

“Our growth has been built on delivering exceptional customer service and investing in strong long-term partnerships. With Bowmark’s support, we are well-positioned to continue to grow significantly in the UK and expand further into Europe, through both organic growth and targeted M&A.”

ESG

Corporate Social Responsibility

The ASK4 Group is committed to adhering to the key pillars of Corporate Social Responsibility. The scope of our Corporate Social Responsibility undertakings includes:

  • operating within the legal frameworks, laws and local rules that are in place across all territories where ASK4 operates
  • minimising the environmental impact of the work we carry out
  • providing a supportive and safe working environment for all colleagues
  • incorporating CSR initiatives and outcomes into our business dealings, goals, and objectives.

Our People

ASK4 is committed to ensuring that all our people are afforded equal opportunities, and that their diversity and difference is respected and celebrated. We seek to demonstrate fairness and consideration in our approach and processes when it comes to making decisions that impact both the business and our colleagues. We foster an environment that nurtures talent and promotes opportunities for every employee.

Our Suppliers and Partners

ASK4 believes that our supply chain partners are an extension of our own business, and we aim to develop relationships based on shared trust and mutual social and ethical responsibility.

Modern Day Slavery

ASK4 is committed to supporting and protecting human rights. We promote equal opportunity and abide by all legislative requirements in each territory where we operate. We ensure colleagues receive fair remuneration and working conditions are suitable, safe and comfortable. ASK4’s commitment to protecting human rights does not begin and end at our doorstop. Our working practices, specific to on-boarding and partnering with external companies, are designed to ensure that our supply chain upholds our beliefs and values.

Charitable Commitments

ASK4 continues to support several charitable causes. These charities are selected because the work they do has benefited ASK4 colleagues or more widely benefits our local community. We regularly review the charities we work with and are always willing to work with new charities if the work they do is in line with causes or efforts supported by the ASK4 Group.

Environmental Services Framework

ASK4 takes its duties and obligations to the environment and our community extremely seriously. Our Environmental Services Framework identifies key areas where we are making a conscious shift towards ways of working that keep our environmental impact neutral or as near neutral as possible. This policy applies to all areas of the ASK4 Group including any subsidiary companies. The full policy can be viewed here.

CAREERS

The ASK4 Group is a diverse, lively, and inclusive place to work. As a group, we care deeply about our clients and end-users and seek to deliver the best possible service, tailored exactly for them.

As each area of the business grows, we need the right people who can help us to develop and succeed. ASK4 has a wide variety of roles across three different businesses, so take a look at our current vacancies to see if there’s a role for you.

Service Driven by Insight

People all over the world rely on the Internet to work, to learn, to be entertained, to stay connected to friends and family, and to share ideas. As the way we live and work changes, the Internet can bring us closer together and enhance our lives.

We work hard to understand the needs of the residents in the buildings we serve, alongside the operational objectives of the developers and owners of the buildings themselves.

Our Connected Living series explores the connectivity habits, attitudes and expectations of today’s residents, and the residents of the future.

The students of 2022

The students of 2022 video series explores the attitudes of prospective students amidst the covid-19 pandemic.

>Watch the video series

Building for tomorrow, today

Keeping in mind the unique challenges experienced by the PBSA sector, the Building for Tomorrow, Today report reviews evidence around the costs and benefits of sustainable or ‘green’ buildings.

>Read the report

Data and the student experience

This report explores how students feel about sharing their data and the resulting opportunities and considerations for student accommodation providers.

>Read the report

Tech & Student Loneliness

This paper explores how technology, that is smartphones and other Internet connected devices, services or apps, can impact positively or negatively on student loneliness.

>Read the report

Connected Living Report

The results of our survey questioning 3,000 European teenagers (1,000 in the UK, Germany and Spain) provide a fascinating insight into the future connectivity demands of the students of 2020.

>Read the report

ASK4 connects hundreds of thousands of users. Use the map to view our operational status in your country. We welcome invitations to explore new territories and projects. We look forward to hearing from you.

  • CURRENTLY OPERATING
  • DEVELOPMENT STAGES
UK
UK HQ
  • TEL:+44 (0)114 303 3200
  • EMAIL:sales@ask4.com
  • OFFICE:ASK4 Ltd - Devonshire Green House, 14 Fitzwilliam St, Sheffield, S1 4JL, United Kingdom
  • WEB:www.ask4.com
Spain
European HQ
Italy
Germany
Ireland
France
Portugal
Austria
Poland
Denmark
Netherlands

Group news

The Students of 2022 - Collaboration

Finding study mates and solving problems as part of a group is a way of blending study with social life for students and despite social distancing restrictions, collaborative study is more important than ever.

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The Students of 2022 - Immersion

The latest instalment in ASK4’s Students of 2022 series looks at how students want to feel a sense of immersion when living in student accommodation, helping owners and operators of PBSA to understand what they can do to make their offering more appealing.

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Why Should I Install Windows Updates?

It’s very tempting to ignore the Windows update notifications, but by saving yourself 15 minutes now, you could be causing yourself a lot more problems in the future…

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The Students of 2022 - Living

In this part of our Students of 2022 series, we look at how learning new life skills and having the right facilities to help students live independently affects decision making when selection an accommodation.

read more →