Privacy Policy

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HOW WE USE YOUR DATA

Like you, we care about your privacy. This privacy notice explains how, when, where, and why we use your information. It also provides you with advice on your rights regarding how your information is used.

In this privacy notice, “we”, “us”, or “our” means ASK4 Limited and the other ASK4 group companies and brands that operate our corporate and marketing websites (including ask4.com, clearfibre.uk, imsconnect.com, the mywire Datentechnik website and parcelsafeplace.com).

Our central contact details are: 

ASK4 Group,  Devonshire Green House, 14 Fitzwilliam Street, Sheffield S1 4JL, United Kingdom.

We can also be contacted at: data-protection@ask4.com.

Where you interact with one of our corporate brands or websites, the ASK4 group company that operates that brand is the controller of your personal information, as identified in ‘Our legal entities’ at the end of this policy. ASK4 Limited acts as the central point of contact for these matters.

We are responsible as ‘the controller’ for the personal information about you that we collect or use. We also determine the purposes for which and how your personal information is processed.

If you are accessing our services and live or work outside of the UK, we may share this responsibility with one of our local branches or group companies. The details of these entities are set out at the end of this policy. In addition, we share this responsibility with ASK4 Solutions Limited if you are taking IT support or a similar IT solution, with ASK4 Data Centres Limited if you take data centre products from us, and with Integrated Media Solutions Ltd if you take managed internet services for a hospitality setting in the UK.

WHO DOES THIS POLICY APPLY TO?

This policy details how we process personal data about our clients or prospective clients across all of our corporate brand websites and marketing activities. It does not apply to residents using our internet, parcel rooms or other services. If you’re a resident, the following privacy policies apply:

ASK4: ASK4 Resident Privacy Policy

Clear Fibre: Clear Fibre Resident Privacy Policy

Parcel Safe Place: Parcel Safe Place Resident Privacy Policy

The applicable policy will have been provided to you when registered for these services directly or by the owner or operator of your accommodation.

If you browse one of our corporate brand websites (including www.ask4.com, clearfibre.uk, imsconnect.com, the mywire Datentechnik website https://www2.my-wire.de/privacy-policy.html and parcelsafeplace.com) this policy also applies.

This policy does not apply to information we collect as part of our recruitment processes or about our employees or shareholders.

Neither does it apply to how we handle the personal information we process for our IT solution customers when we provide IT support, cloud services, or similar IT solutions where we act only as a data processor. Our customer’s internal privacy policies shall apply to this processing. 

Similarly, where we provide hospitality services under our IMSConnect brand (in any country), we process guests' personal information on behalf of our hospitality clients, acting only as a data processor. Our clients' own privacy policies explain to guests how their personal information is processed.

HOW DO WE COLLECT AND USE YOUR INFORMATION?

The information we collect about you will depend on how you interact with us and the type of products and services you take. We have explained the different ways we use your personal information below.

If you’re browsing our websites

We may use your personal information as detailed below:

When you interact with our channels and accounts on social media sites

We may use your personal information as detailed below:

If you’re taking a service as a business

We may use your personal information as detailed below:

If you interact with us in other ways

We may use your personal information as detailed below:

WHO DO WE SHARE YOUR INFORMATION WITH?

We share information with the following recipients:

Suppliers

We use companies and individuals to perform functions on our behalf. These third-party service providers may access personal information needed to perform their functions but may not use it for other purposes. Details of the suppliers we use routinely to process personal information across the ASK4 group's corporate and marketing activities are set out below. This is a single, group-wide list, and not every supplier is used by every brand or website:[3] 

Service providers

If you are having issues accessing or using a third-party service via a service we provide or resell, we may share your information with that provider. We do this so we can jointly resolve the issue you are having. We aim to share as little personal information as possible. If you don’t wish us to do this, just let us know.

We require all accommodation providers to handle the information we share securely and to only use it for the above purposes.

Law enforcement agencies

We will share your data with law enforcement, other authorities, or authorised third parties if required by applicable law or court order or where we feel a criminal act is being committed.

Other group companies

We will share information across different parts of our group as part of the administration of our business.

A new business owner

If there is a change (or expected change) in who owns us or any of our assets, we might share personal information with the new (or prospective) owner. If we do, they will have to keep it confidential and handle it in accordance with applicable data protection laws.

WHERE DO WE TRANSFER YOUR DATA TO?

We guarantee that we will take the necessary measures to protect your personal information in compliance with applicable data protection laws in case of the transfer of your personal information to another country. Where data is collected from an individual within the European Union, this may include executing the standard contractual clauses approved by the European Commission to ensure your information is still protected and handled according to EU data protection laws.

Where personal information is collected from an individual within the United Kingdom, this may include putting in place the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the European Commission's standard contractual clauses, or relying on any other transfer mechanism recognised under UK data protection law.

You can ask us to demonstrate that these data transfers are carried out in a compliant manner unless doing so would undermine the security of the personal information transferred.

HOW DO WE KEEP YOUR INFORMATION SECURE?

We have taken technical and organisational measures to ensure data security. Among other things, these measures serve to prevent unauthorised access to the technical equipment used by us and ensure the protection of your personal information against unauthorised access by third parties.

The technical and organisational measures we use are constantly being developed and adapted to the current industry best practice.

WHAT ARE MY RIGHTS?

You have several important rights under applicable data protection laws in respect of how we handle your information.

In summary, your rights allow you to access your personal information, ask us to correct your information, ask us to stop processing your information, or to request the deletion of your information. We have provided more detail on each right below.

We may ask you for proof of identity when you exercise any of these rights. We do this so we know we’re dealing with the right individual.

We’ll not ask for a fee unless we think your request is unfounded, repetitive, or excessive. Where a fee is necessary, we’ll inform you before proceeding with your request.

We aim to respond to all valid requests within one month. However, it may take us longer if the request is particularly complicated or you have made several requests.

We may not always be able to do what you have asked. For example, we might not be able to provide you with information where doing so would impact another person’s right to privacy or delete information where we have a legal obligation to retain it.

Accessing personal information

You can ask us to:

Confirm whether or not we have and are using your personal information.

Provide a copy of your personal information.

You can also ask us to provide this information in a machine-readable form to you or another company but only where we use your personal information to perform a contract with you or where we asked for your consent to use your personal information. This right does not apply to any personal information that we hold, or process based on our legitimate interest or is not held in digital form.

Withdrawing consent

Where you have consented to us using your personal information (which generally you don’t have to do), you’ll always have the right to withdraw such consent.

Correcting/erasing personal information

You can ask us to:

Correct inaccurate personal information about you, but we will need to verify the accuracy of it first.

Erase your personal information if you think we no longer need to use it for the purpose for which we originally collected it.

Erase your personal information. However, you cannot do this where we need the information to perform our contract with you.

We may not always be able to comply with your request, for example, if we need to keep using your personal information to comply with our legal obligations or where we may need to use it as part of legal claims.

Restricting our use of personal information

You can ask us to restrict our use of your personal information whilst we investigate if the information you think is inaccurate actually is or where the information is no longer required for the purposes it was collected.

We can continue to use your personal information following a request for restriction if we have your consent to use it, or you need to use it to establish, exercise, or defend legal claims or use it to protect the rights of another individual or a company.

Objecting to the use of personal information

You can object to the processing of your data where you believe your fundamental rights and freedoms to data protection outweigh our legitimate interest in using the information.

If you object, we may continue to use the personal information where we can demonstrate that we have compelling legitimate interests to use the information.

Objecting to direct marketing

You can also object to the use of your personal information for direct marketing purposes at any time.

To do this, please write to data-protection@ask4.com or Devonshire Green House, 14 Fitzwilliam Street, Sheffield S1 4JL if you live in the UK or Pinar 5, Madrid, Comunidad de Madrid 28006 if you live in the EU.

Alternatively, use the unsubscribe function on any communications that are sent to you.

Rights around automated decision making

We don’t currently make any decisions about you solely by automated means (i.e., with no human intervention) that would produce a legal effect concerning you or would significantly affect you.

If we were to make any such decision, you might have the right to contest that decision, express your point of view, and ask for a human review.

Right to dispose of your data

Where permitted under applicable data protection laws, in the event of death, the rights listed above relating to your personal information may be exercised by those who have an interest in your personal information or are acting on your behalf as an agent or for family reasons worthy of protection. You may expressly prohibit the exercise of some of the rights listed above by sending us a written declaration at the email address indicated below. The declaration may subsequently be revoked or modified in the same manner.

Links to third- party sites

Some sections of our website contain links to the web pages of third parties.

These websites are subject to their data protection policies. We are not responsible for their operation, including the data handling practices of their operators; you should review the privacy statements or policies of those sites before you submit any personal information.

Contact information

You can also contact our Data Protection Officer at: data-protection@ask4.com.

We hope that we can resolve any query or concern you raise about our use of your information.

If you do not believe we have managed to resolve your query or concern, you also have the right to complain to the data protection regulator. For the UK, that’s the Information Commission.

If you live or work in the European Economic Area, you can file a complaint with the local data protection regulator in either the member state where you live or where the suspected infringement took place.

Our legal entities

The ASK4 branch or entity within your local country (as listed below) is responsible as a ‘data controller’ jointly with ASK4 Limited for processing your personal information and for complying with applicable data protection laws.

However, if you live in a country within the European Economic Area where we do not have a local establishment, ASK4 Internet Services Europe Limited, a company established in the Republic of Ireland, shall act as our EU representative.

UK

ASK4 Limited – For residential internet services, this privacy policy applies:

ASK4 Solutions Limited – For IT support and other business-to-business services

ASK4 Data Centres Limited – For data centre and co-location services

Clear Fibre Limited - For residential internet services, this privacy policy applies: https://clearfibre.uk/privacy

Parcel Safe Place Limited - For residential parcel services, this privacy policy applies: https://parcelsafeplace.com/wp-content/uploads/202303-Privacy-Policy-PSP.pdf

Integrated Media Solutions Ltd - For  the provision of managed internet and related services to hospitality settings in the UK

Austria

ASK4 Internet Services Europe Limited

Denmark

ASK4 Nordics Limited via its Branch Office

France

ASK4 France Limited via its Branch Office

Germany

ASK4 Germany Limited via its Branch Office

mywire Datentechnik GmbH - For residential internet services, privacy information will be provided when you subscribe to the service directly or by your accommodation provider

Ireland

ASK4 Ireland Limited

Ajisko Limited T/A IMS Connect - For the provision of managed internet and related services to hospitality settings in the EU

Italy

ASK4 Italy Limited via its Branch Office

Netherlands

ASK4 Netherlands Limited via its Branch Office

Poland

ASK4 Poland Limited via its Branch Office

Portugal

ASK4 Portugal Limited via its Branch Office

Spain

ASK4 Internet Services Europe Limited via its Branch Office

Sweden

ASK4 Nordics Limited via its Branch Office

Policy updated: 20/10/2026

Changes made are: This policy has been amended so that a single policy applies across all of our corporate brand websites for marketing and business-to-business processing. The controller definition and the 'Who does this policy apply to?' section have been broadened to cover the group's corporate brands, and the supplier list is now maintained as a single group-wide processor list. Resident-facing services continue to be governed by their own brand policies. 

Policy updated: 30/09/2026

Changes made are: This policy has been amended to include the IMS entities and to change the reference to the Information Commissioner to the Information Commission to reflect the relevant name change.

Policy updated: 01/10/2025

Changes made are: This policy has been amended to apply only to corporate customers. References to the individual product and brand policies that apply to residents are included. Changes made to the resident policies are referenced within those policies.  

Policy updated: 23/06/2025.

Changes made are: Minor changes to the CCTV language to reflect that it may also be deployed in sites outside of our data centre and HQ, and it may be used for protecting premises, property, and people from crime and vandalism, and also monitoring for hazards and ensuring a safe environment.

Policy updated: 05/08/2024.

Changes made are: How we process and use data has been moved into a tabular format to make it easier to use. This section has been updated to include the Quatro chatbot, and the data processors section has been updated to include a reference to Zendesk. The previous version is available here.