John Gaunt & Partners are a Sheffield-based law firm specialising in licensing, gambling and regulatory matters. Following a recommendation from one of their own clients back in 2010, ASK4 was chosen to step in and help with an ongoing IT project, replacing their entire IT infrastructure from the ground up.
The IT requirements
John Gaunt & Partners were relying on an ageing IT system which caused several failures in servers and serious downtime over the years. We worked hard to ensure the new system put in place would be fully efficient to allow people to work without any disruption. We were also working on overwriting a previous IT solution which had been put in place with little documentation and knowledge of the system, meaning a great deal of work needed to be completed from the offset.
As John Gaunt & Partners required several servers and systems to be migrated into a smaller arrangement, ASK4 needed to completely overhaul the network and make necessary repairs to the hardware. We provided a new secure, reliable and resilient system by installing back-up systems throughout the network, upgrading the phone networks, as well as saving the company money by consolidating hardware and making upgrades where needed.
Remaining compliant
Due to the nature of the business at John Gaunt & Partners, it was especially important we took the right steps to ensure the network was robust, secure and accessible to protect the sensitive information they stored. Through the upgrading of back-up systems and moving the whole team to the cloud, ASK4 modernised the entire IT infrastructure allowing the company to become more compliant with privacy and security regulations.
IT support on hand
Not only was it important for John Gaunt & Partners’ systems to be secure and meet security compliance, but they also needed a fully accessible and reliable IT team at hand. ASK4 was brought in to operate the entire IT department from end-to-end, as well as to provide long term consultancy and IT support.
Since 2010, ASK4 has provided ongoing support and undertaken one off projects to help the business to scale and stay on top of technological changes. After opening a satellite office on the south coast of England, John Gaunt & Partners took the decision to move their servers into the ASK4 Data Centre to deliver logistical efficiencies. We have also carried out numerous networking projects across the duration of the contract, ensuring that these were as seamless and non-disruptive as possible.
Continued support
ASK4 continues to support John Gaunt & Partners with their ongoing IT requirements, further providing regular site visits and holding regular discussions on the latest operating systems, products and services. By providing a bespoke solution the whole system is now flexible, reliable and resilient – as well as fully backed up.
“Working with ASK4 is simple and completely painless. When they need to get involved, they listen to what’s wrong and have no issues in fixing problems. They know our system inside out, so we never have to spend time providing assistance; they just get on with the task at hand.
As a company, we are probably contacted a couple of times a week by companies who want to offer us IT support and we never take them up on quoting. We are very happy with ASK4’s service and the partnership we have is so valuable to us.
Our relationship is 15 years strong and will hopefully last for many more years to come.”
Practice Manager, John Gaunt & Partners
