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Achieving net zero and other sustainability targets in the residential sector will only be possible if we tackle the long-standing challenge of reducing resident energy and water consumption and encouraging a range of ‘green’ behaviours. However, this often seems like an impossible task – after all, residents are in fact customers. So how do we encourage behaviour change without infringing on the resident experience and personal choice?

The Changing Behaviours report reviews the latest thinking around what works when it comes to encouraging more  sustainable behaviour in the context of residential properties. It also draws on insights from behavioural science as well as residents, those working at an operational level, and our own experiences in the field.

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